At Samajh.ai, we strive to provide the best possible experience with our SaaS video analytics platform. We understand that circumstances can change, and we are committed to offering a fair and transparent refund and cancellation policy to our valued customers. This policy outlines the terms and conditions for refunds and cancellations of our services.
2. Subscription Plans
Samajh.ai offers various subscription plans, including monthly and annual options. Please review the specific terms associated with your chosen subscription plan for details regarding the duration, features, and pricing.
3. Free Trial
We offer a 01-day free trial for new users to explore and evaluate our platform. During the free trial period, you can cancel at any time without incurring any charges. Once the free trial period ends, you will be automatically billed according to the subscription plan you selected unless you cancel before the trial expires.
4. Cancellation Policy
4.1 Monthly Subscriptions
Cancellation Request: You may cancel your monthly subscription at any time through your account settings on our platform.
Effective Date: The cancellation will take effect at the end of the current billing cycle. You will continue to have access to the service until the end of your current subscription period, but no further charges will be applied.
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4.2 Annual Subscriptions
Cancellation Request: Annual subscriptions can be canceled at any time through your account settings on our platform.
Effective Date: The cancellation will take effect at the end of the current billing cycle. You will continue to have access to the service until the end of your current subscription period, but no further charges will be applied.
Partial Refunds: Partial refunds for unused portions of annual subscriptions are not available. However, we offer prorated refunds for cancellations made within the first 30 days of the subscription.
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5. Refund Policy
5.1 Eligibility for Refunds
Monthly Subscriptions: Refunds are generally not provided for monthly subscriptions once the billing cycle has commenced. However, if you believe there has been an error in billing or if you are dissatisfied with the service, please contact our support team within 7 days of the charge to discuss potential resolutions.
Annual Subscriptions: Refunds for annual subscriptions are available only if the cancellation request is made within 30 days of the subscription start date. The refund amount will be prorated based on the remaining period of the subscription.
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5.2 How to Request a Refund
To request a refund, please contact our customer support team at queries@samajh.ai with your account details and the reason for the refund request. Our team will review your request and respond within 12 business days.
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6. Account Termination
Samajh.ai reserves the right to terminate accounts for violations of our Terms of Service or other policies. In such cases, refunds may not be provided.
7. Changes to This Policy
Samajh.ai reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on our website, and we will notify subscribers via email at least 2 days before the changes take effect.
8. Contact Us
If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:
